⏳ Return Period

Our return policy is valid for 60 days from the date of purchase. If more than 60 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. Please do not return the product directly to the manufacturer.

✅ Return Authorization

All returns require prior authorization through our customer service team. Please contact us at service@vapesolo.com for any refund or exchange inquiries. We will respond within 2 business days.

Customers are responsible for return shipping costs. Shipping fees are non-refundable.

📦 Return Conditions

• Products must be in original, unopened condition unless defective.
• Original packaging and documentation are required.
• Consumable items (e.g., capacity, coils, pods, cartridges, disposables, batteries) that have been opened or used are not eligible for return for hygiene and safety reasons.
• Return shipping costs are the customer's responsibility unless the product is defective.
• Shipping fees are non-refundable.
• Returns Due to Personal Reasons： If a return request is initiated for reasons not related to product quality (including, but not limited to, change of mind, incorrect purchase, or any other customer-related reason), the customer shall be responsible for: The return shipping costs, and A handling fee of €2.5 per item, which covers inspection, processing, and restocking. These costs will be deducted from the final refund amount issued to the customer.

ℹ️ Important Notice for Purchasers

Before you make a purchase, please note the following:

• Products are sealed hygiene items. Once opened or used, they cannot be returned.
• We may ask customers to provide photos or videos of the unopened product to verify its condition.
• If the seal has been broken, we reserve the right to refuse any return or refund.

By purchasing from our website, you acknowledge and agree to the terms outlined in this policy.

🔁 Exchanges

We only accept exchanges for defective or damaged items. If you need to exchange the same item, please contact us by email at service@vapesolo.com for detailed instructions.

💳 Refunds (If Applicable)

If you require a refund, please do not initiate it directly through your payment provider. Instead, contact us first at service@vapesolo.com. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will automatically be credited to your credit card or original method of payment within a specified period.

🔍 Missing Refunds

If you have not received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us for further assistance.

🎁 Promotional Items

Promotional items are final sale and are non-refundable. If a promotional item is defective, we will issue a refund or store credit for the amount paid for that item. Promotional items will not be replaced.

🧐 Quality Issues from Other Retailers

For products purchased from other retail outlets, we recommend seeking assistance from the place of purchase. If the store is unable to help, you may contact us directly. Please provide our customer service team with the product safety code from the packaging and photos or videos showing the defect.

⚠️ Disclaimer

We strive to ensure the accuracy of all information on our websites. However, occasional errors or manufacturer updates may occur. We reserve the right to correct any inaccuracies and are not responsible for printing errors.