Shipping Policy
🚚 Shipping & Delivery Policy
Fast, Reliable Wholesale Distribution Across Europe & Beyond
📋 Shipping Overview
🇪🇺 European Warehouse
1-6 Business Days
Fast free delivery to 24 EU countries from our European distribution center
🌍 International Shipping
5-15 Business Days
Global free delivery via FedEx International from our China warehouse
📦 Bulk Orders
Custom Logistics
Specialized handling for large wholesale quantities with free shipping included
🇪🇺 European Warehouse Delivery
Priority European Distribution
Our European warehouse is fully operational and strategically located to serve our wholesale partners across the continent. We dispatch products directly from our European distribution center, ensuring faster delivery times with free shipping included on all orders.
Delivery Timeline: 1-6 business days to supported countries
Processing Time: Orders processed within 24 hours on business days
Remote Areas: Additional 1-2 days may be required for remote locations
Supported Countries
European warehouse delivery is available for the following countries:
🌍 International Shipping
Global Delivery Options
For wholesale customers in countries outside our European warehouse coverage, we provide international shipping services via FedEx International from our China warehouse facility. All international orders include free shipping.
China Warehouse - International Service
Our China warehouse serves as the hub for global wholesale distribution, offering comprehensive coverage with free FedEx delivery services.
| Service Type | Delivery Time | Coverage | Notes |
|---|---|---|---|
| FedEx International | 5-15 business days | Worldwide | Address dependent timing |
| Express Service | 3-7 business days | Major cities | Premium rates apply |
| Bulk Shipping | 7-21 business days | Global | Large order optimization |
📋 Order Management
Order Modifications & Cancellations
We understand that business needs can change rapidly. Here's how to manage your orders effectively:
- Before Shipment: Orders can be modified or canceled by contacting our support team immediately
- After Shipment: Orders cannot be canceled once dispatched from warehouse
- Emergency Changes: Contact us within 2 hours of order placement for best chance of modification
- Business Days: Modifications processed Monday-Friday, 9:00 AM - 6:00 PM CET
Multiple Package Orders
Large wholesale orders may be divided into multiple packages for optimal shipping and handling. Each package will receive a separate tracking number, and you'll be notified of all shipments.
Pre-Sale Products
Pre-Sale Notice: Some products may be on pre-sale status. Shipping dates for pre-sale items are clearly mentioned in product descriptions. Please review delivery timelines before placing orders for time-sensitive requirements.
🏛️ Customs & Import Duties
Tax & Duty Policy
Vapsolo Wholesale maintains a clear policy regarding taxes and customs responsibilities:
Our Responsibilities
- We do not charge sales tax or export tax on wholesale orders
- Required documentation is provided for international shipments
- Compliance with export regulations and trade requirements
Customer Responsibilities
- Import Duties: All import duties, VAT, and customs fees are customer's responsibility
- Local Regulations: Check local customs regulations before placing orders
- Product Legality: Ensure vaping products are legal in your jurisdiction
- Customs Clearance: Assist with customs clearance if required by local authorities
Customs Confiscation Policy
Risk Disclosure: Vapsolo Wholesale is not liable if products are confiscated by local customs authorities. Customers are responsible for understanding import regulations in their country. We strongly recommend verifying product legality and import requirements before placing orders.
Documentation Provided
For international shipments, we provide:
- Commercial invoice with accurate product valuation
- Packing list with detailed contents
- Certificate of origin when required
- Product compliance certificates (TPD, CE marking)
- Safety data sheets for regulatory review
🛡️ Delivery Protection & Guarantees
Delivery Guarantee
We stand behind our shipping services with comprehensive delivery protection:
25-Day Delivery Guardian
If your package is not delivered within 25 working days after shipment, we guarantee:
- Free reshipment of replacement package, OR
- Full refund of order value
- Expedited processing for replacement orders
Loss & Damage Protection
In cases where logistics issues result in lost packages, Vapsolo Wholesale takes full responsibility for all losses. Our comprehensive protection includes:
| Issue Type | Reporting Window | Resolution | Timeline |
|---|---|---|---|
| Package Not Delivered | 25 working days | Reship or Refund | 3-5 business days |
| Damaged Products | 48 hours after delivery | Replacement | 5-10 business days |
| Incorrect Items | 48 hours after delivery | Correct items shipped | 3-7 business days |
| Lost in Transit | Tracking confirmation | Full responsibility | Immediate processing |
Reporting Requirements: Damaged, lost, or incorrect items must be reported within 48 hours of package delivery. Please email complete details to our support team for quickest resolution. Late reports may require additional verification.
🌎 International Service Limitations
Service Availability
While we strive to provide comprehensive global service, certain limitations apply to international wholesale orders:
Reshipping & Replacement Limitations
- International reshipping may not be available for all destinations
- Replacement services are limited by local import regulations
- Some remote locations may have extended delivery times
- Customs delays are beyond our control and may extend delivery windows
Product Version Information
Standard Versions: Products displayed on our wholesale platform are intended for the international market. Standard versions are generally shipped unless special requirements are specified. If you have specific regional requirements or need modified versions, please leave detailed messages during order placement.
Restricted Destinations
We cannot ship to certain countries or regions due to:
- Local laws prohibiting vaping products
- Trade restrictions or embargoes
- Shipping carrier limitations
- Insurance or liability restrictions
📱 Tracking & Communication
Shipment Tracking
All orders include comprehensive tracking information:
Tracking Features
- Real-time tracking numbers provided for all shipments
- Email notifications at key delivery milestones
- Multiple package tracking for divided orders
- Delivery confirmation and signature requirements
- SMS notifications available upon request
Delivery Updates
Stay informed throughout the delivery process:
- Order Confirmation: Immediate confirmation upon successful order
- Processing Update: Notification when order enters fulfillment
- Shipment Notice: Tracking information provided when package ships
- In Transit: Regular updates on package progress
- Delivery Confirmation: Final confirmation upon successful delivery
📞 Shipping Support & Contact
Our dedicated logistics team is here to assist with all shipping inquiries and concerns.
⏰ Response Times
Standard Inquiries:
Within 24 hours
Urgent Issues:
Within 12 hours
🕐 Business Hours
Monday - Friday:
9:00 AM - 6:00 PM CET
Emergency Support:
Available for urgent issues
📋 When Contacting Us
Please include:
- Order number
- Tracking information
- Specific issue details
- Photos (for damage claims)
🚨 Emergency Situations
For time-sensitive shipping issues such as:
Contact us immediately at [email protected] with "URGENT" in the subject line.
Last Updated: January 2025 | Version: 2.1 | This policy is subject to updates based on operational improvements and regulatory changes.